High-level performance in customer service - Service Metrics for Customer Service Video Tutorial | LinkedIn Learning, formerly Lynda.com
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High-level performance in customer service - Service Metrics for Customer Service Video Tutorial | LinkedIn Learning, formerly Lynda.com
This course covers why metrics are important, which metrics matter the most, and how to interpret results. It provides examples of how successful organizations leverage metrics to improve decisions and performance. Whether your service operation includes face-to-face services, contact centers, social media, self-service, or any combination ...
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