AWS re:Invent 2020: Prioritize, assign, track, & automate agent work: Amazon Connect Tasks
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AWS re:Invent 2020: Prioritize, assign, track, & automate agent work: Amazon Connect Tasks
In this session, learn how Amazon Connect Tasks makes it easy for you to prioritize, assign, and track all the tasks that agents need to complete, including work in external applications needed to resolve customer issues (such as emails, cases, and social posts). Tasks provides a single place for agents to be assigned calls, chats, and tasks ...
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