"Customer service is everything," says MTA bus operator trainer/instructor Harry Respass. While safety is always the first priority he teaches to his bus operator trainees, he says his overall goal is to get them to make customers feel like they are valued, treated well and welcomed back with every trip they take. | Maryland Transit Administration

Our bus operators move millions of New Yorkers just like you every day. We've been hard at work since the summer, training hundreds of new operators and graduating a new class every two weeks. We asked a few folks from the newest graduating class what made them want to join the MTA and become a bus operator. Want to join the team that moves New York? Learn more about becoming a bus operator here: https://new.mta.info/careers/bus-operator | Metropolitan Transportation Authority - MTA

“They know when they see me, they’re going to get 100% of me to get them where they need to go safely.” Meet James, a bus operator who has over 30 years of experience working at the MTA! No matter the challenge, he’s dedicated to keeping New York moving. | Metropolitan Transportation Authority - MTA