Virgin Media O2 has accused BT of “choking off” competition over plans to offer discounts to rival broadband providers. The ...

Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...

Ofcom has fined Virgin Media O2 £28mn for repeatedly preventing customers from cancelling contracts, after it found that the ...

UK regulator Ofcom slams Virgin Media O2 with a record £28 million fine for hindering customers from cancelling their ...

The telecoms regulator said it had levied its largest-ever consumer protection fine against the telecoms firm.

The firm was handed a record £28 million fine ...

The penalty comes after communications regulator Ofcom uncovered a 'widespread' and 'often deliberate' pattern of call-handling failures ...

Ofcom levies largest-ever consumer protection fine after finding firm deliberately mishandled millions of phone calls ...

Ofcom said the telecoms firm caused customers on millions of calls "unreasonable effort, hassle or undue difficulty" when trying to cancel.

Virgin Media has been hit with a record £28m fine for repeatedly blocking customers from cancelling their broadband contracts.