DALLAS--(BUSINESS WIRE)--Prolucent ®, a leading provider of enterprise-wide healthcare workforce optimization software and services, today announced a strategic investment by Northwell Holdings, the ...

DALLAS--(BUSINESS WIRE)--Prolucent Health®, a leading provider of enterprise-wide healthcare workforce optimization software and services, today announced it has raised $11.5 million in new funding.

SCOTTSDALE, Ariz., Feb. 27, 2018 (GLOBE NEWSWIRE) -- dvsAnalytics, a globally recognized leader in workforce optimization, today announced that Encore ™ version 6.0.6 is compatible with Mitel’s ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

“Businesses using older contact center solutions tend to become so overwhelmed with complex technology and unaffordable upgrade costs that they are unable to move their customer service organizations ...

Or maybe you've finally got workforce management covered, and it's time to address some performance issues. In that case, maybe a larger workforce optimization suite is in order. We'll cover the range ...

The deployment involves advanced WFO capabilities, including enterprise workforce management, performance management, desktop and process analytics, and work allocation manager. Leveraging these ...

LINCOLNSHIRE, Ill.--(BUSINESS WIRE)-- Zebra Technologies Corporation (NASDAQ: ZBRA), a leading digital solution provider enabling businesses to intelligently connect data, assets, and people, today ...

Overview AI shifts HR from administrative tasks to strategic workforce planning using predictive insights.Talent intelligence ...

ING Australia is leveraging the software to further its commitment to the delivery of high-caliber service drawing from Impact 360’s monitoring, workforce management, analytics, scorecard and ...

DMG Consulting last year valued revenue for the global contact center workforce optimization market at $2.1 billion, up only slightly from 2019’s total. The primary ...