Remember when big box retailers crushed the “mom and pop” shops that once formed the backbone of retail? The same thing is threatening to happen online, accelerated by the unprecedented challenges, ...

Editor's Note: This piece was written by Head of Customer Experience (CX) and Social Engagement at 7-Eleven, Jerry Campbell. Opinions are the author's own. It's no surprise to anyone that retailers ...

PALO ALTO, Calif.--(BUSINESS WIRE)--Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced ...

America’s retailers are racing to overhaul customer-service operations. And for good reason. Digital retail is seeing massive growth. In March 2020, retail transaction size was 74% higher than the ...

Retailers across all channels are committed to improving the customer service experience. But which online retailers are doing the best job of pleasing shoppers? The independent, covert e-shopping ...

SAN FRANCISCO--(BUSINESS WIRE)--UJET, a leading provider of AI-powered cloud contact center solutions, today released new research that shows mobile-friendly customer experiences (CX) (46%) now rank ...

Bringing personalization beyond curated web experiences can require some special consideration. Associates play an important role in in-store personalization, but they need the right equipment to work ...

In their efforts to deepen customer relationships in the face of economic uncertainty, many forward-thinking brands have transitioned from helping customers in an efficient, yet seemingly ...

Understanding the nuances of consumer behavior is paramount for marketers and customer experience leaders, naturally. The digital revolution, coupled with the rise of generative AI and the increasing ...

Retail stores have seen tremendous growth in the past decade. So much so that we now have chain stores of retailers such as Ikea, Walmart and Target with each having numerous stores around the U.S.