During a recent medical episode, which required visits to various divisions of my local healthcare system, I was once again reminded of how much patient behavior can deviate from a transactional and ...

Intellectual capital encapsulates an organisation’s intangible assets—principally human, structural and relational capital—that drive value creation and sustainable competitive advantage. In today’s ...

Relational capital is defined as “all relationships — market relationships, power relationships and cooperation — established between firms, institutions and people, which stem from a strong sense of ...