Microsoft today announced it has completed the integration of its enterprise-focused Lync tool into the consumer-based Skype service. As a result, Lync and Skype users around the world can now connect ...

Microsoft has rolled out the first phase of integrating Lync and Skype. Merging the two together makes both services better, but an even better solution would be to eliminate one of them altogether.

Microsoft Lync deserves consideration as a platform for enterprise-grade contact centers. Microsoft Lync includes a response group service that queues incoming voice calls and routes them to groups of ...

Microsoft has begun integrating Lync, its enterprise-focused communications service, with Skype according to multiple user reports that we’re seeing. Back in February, the Redmond company announced ...

The long collision course between Microsoft Lync and Skype will end next year in a fiery crash, with Lync perishing in the flames. Like a phoenix, however, Lync will emerge—reborn as Skype for ...

Businesses hoping to connect Skype users with Lync users via their corporate Lync Server but haven’t started the process yet are in for a wait. That’s because it can take 30 days to activate accounts ...

Dr. Chris Hillman, Global AI Lead at Teradata, joins eSpeaks to explore why open data ecosystems are becoming essential for enterprise AI success. In this episode, he breaks down how openness — in ...

Genesys, a provider of customer service solutions, has integrated Microsoft Lync with its customer service platform, creating a combined voice platform that enables companies to unify contact center ...

New Zealand-based Zeacom today becomes one of only six select Microsoft Managed ISV Partners to tightly integrate a contact center application with Lync. New Zealand-based Zeacom today becomes one of ...