Knowing what to say at work can make or break your success. Erin McGoff shares practical scripts and strategies to help you ...

One mayor barrier to success in business and happiness in life is our inclination to avoid conflict—which often means to avoid having a difficult conversation. Learning how to have difficult ...

This Q&A is part of Observer’s Expert Insights series, where industry leaders, innovators and strategists distill years of experience into direct, practical takeaways and deliver clarity on the issues ...

In the professional world, difficult conversations are inevitable. Whether it's delivering a negative performance review or discussing a potential layoff, the way these conversations are handled can ...

It’s trickier than ever for teachers to manage class discussions of divisive topics—but it’s also crucial for students to learn and practice how to disagree respectfully, logically, and productively.

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. Everyone knows difficult employees. The narcissist who turns your feedback into a referendum ...

How do you navigate difficult conversations? During these divisive and tumultuous times, it can be hard to communicate productively with others, especially with those whose perspectives differ ...

Offering fresh strategies and an updated format, our professional learning guide, Teaching Strategies: PD for Navigating Difficult Conversations, equips you with everything you need to make all your ...

I have been working in campus law enforcement for over 40 years; 35 of them as a supervisor or director. When it comes to addressing personnel issues, I have a lot of experience. Managing people is, ...