Liam Dunne is the Co-founder and CEO of Klearcom, a global leader in customer call path testing & real-time contact center optimization. We are at a tipping point right now in customer experience. The ...

Salesforce Inc. today unveiled major updates to its Slack platform that brings artificial intelligence agents closer to where people work by making the platform into a unified conversational interface ...

Teased last year at Adobe MAX in Los Angeles, Adobe has now officially rolled out the public beta release of its new ...

XOR offers a robust conversational AI platform designed for high-volume recruiting. Its chatbot can handle tasks like initial candidate screening, scheduling interviews, and sending reminders. XOR ...

Digital product building has entered a new phase. For years, many teams treated artificial intelligence as a layer added on top of an existing experience. A chatbot answered questions. A model powered ...

WebFX reports that mastering AI prompting is essential for effective use of LLMs, highlighting the importance of creativity, context, constraints, and clarity.

Conversations with AI can sway people’s political views. Concerningly, a chatbot’s facts are not always accurate, especially when it supports right-wing positions. Lin and colleagues report the ...

DALLAS & DÜSSELDORF, Germany & LONDON--(BUSINESS WIRE)--Cognigy, a global leader in AI-powered customer service solutions, today announced that the company has been named a Leader in the Gartner® ...

Agentic AI company Hyro closed a $45 million funding round led by Healthier Capital on Tuesday, bringing its fundraising total to $95 million. The New York City-based startup aims to fill healthcare’s ...

Google LLC today announced Agentic Threat Intelligence, a new conversational artificial intelligence platform designed to act as a virtual teammate for security teams and replace hours of manual ...

Google Maps launches Ask Maps, a Gemini-powered conversational feature for local discovery in the U.S. and India, plus a navigation overhaul in the U.S.