AI is the largest change coming to work we’ve seen in the last fifty years. According to a survey conducted by Genesys in March of 2024 with 1000 global customer experience leaders, two-thirds (67%) ...

Whether asking Siri or Alexa to set a timer, unlocking a smartphone using its face ID, or getting customer service help online from a chatbot, we rely on artificial intelligence (AI) every day. In ...