Customer service workers don’t get paid to be punchlines. In this story, a woman working at a call center took a late-night call from a customer. She couldn’t solve his problem, but before ending the ...

Most reasonable people can handle constructive criticism. But when that criticism relates to our identity, something that is naturally us, most people would find that offensive. Check out what deeply ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly ...

Add Yahoo as a preferred source to see more of our stories on Google. Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions. (Elise ...

Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions. (Elise Amendola / Associated Press) At one call center in the Philippines, ...