Between 2019 and 2021, incoming phone calls to Service Departments steadily increased by 16.3% — from an average of 9,904 calls per month to 11,534 calls. As inventory shortages plague the automotive ...

Dealership marketing firm Digital Air Strike released its 9th annual Automotive Customer Experience Trends Study, which gauges how technology influences customers when they make purchasing decisions ...

J.D. Power is sharing the results of its 2024 U.S. Customer Service Index (CSI) Study. The good news? Customer satisfaction with dealer service sees improvement over last year. The bad news? Service ...

For the global automotive industry, innovation in digital customer experience is a short drive away. The global automotive industry has been under threat from digital and technology-native disrupters ...