Amazon Web Services said it has launched Amazon Connect, a cloud contact center service. The move gets AWS more into the lucrative customer service market dominated by the likes of Salesforce, SAP and ...

在过去十年中，亚马逊云科技（AWS）构建了全球使用最广泛的云平台之一，拥有超过200项服务的生态系统，均采用按需付费模式。当AWS于2017年3月推出其基于云的联络中心服务Amazon Connect时，这项服务迅速获得了寻求可扩展、基于消费的客户支持基础设施的企业青睐 ...

SEATTLE--(BUSINESS WIRE)--Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), today announced Amazon Connect, a self-service, cloud-based contact center service that makes it easy ...

SEATTLE--(BUSINESS WIRE)--Today at Enterprise Connect, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), shared new business momentum milestones and announced three new ...

Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

Amazon Web Services is stepping up its efforts to infuse contact and call centers with machine learning, real-time insights and the right data at the right time. AWS CEO Andy Jassy outlined a series ...

AWS AI partner Caylent acquires Amazon Connect consulting firm Pronetx to drive AI services into customer experience via ...