HOBOKEN, N.J.--(BUSINESS WIRE)--The world’s No. 1 cloud customer experience platform is here. NICE (Nasdaq:NICE) announced today the launch of NICE inContact CXone™, the cloud platform that empowers ...

Leaders in cloud contact center and video-first unified communications join forces to deliver faster, more personalized customer experiences while supporting remote workers As companies and ...

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE (Nasdaq:NICE) business, today announced that Optus Business has signed a strategic partnership with NICE inContact to deliver NICE inContact ...

The contact center has traditionally operated with a complex and disparate set of siloed systems. And with the advent of more channels of customer contact, the environment grows even more challenging.

Cloud-based contact center solutions and optimization provider inContact has released version 13.1 of its platform. The newest release offers customer service managers the chance to view customer ...

inContact, a provider of cloud contact center software and contact center agent optimization tools, today released a new version of its cloud contact center platform. Version 13.1 of the cloud ...

Traditional legacy predictive dialers help agents to be more productive but at the expense of the customer's time and satisfaction. inContact's game-changing Personal Connection outbound solution uses ...

inContact, a provider of cloud contact center software and contact center agent optimization tools, today announced the market availability of the second major release of its cloud contact center ...