A 999 call handler has revealed the heartbreaking calls they receive on a daily basis - and it has left some people in tears. Encouraging the public to ask questions about their job, the handler took ...

Pearl's mother Carole suffered a bleed on the brain at their home in Croydon last summer.

Emergency call handlers say they "love helping" those in need as they celebrate topping police performance tables. Sussex Police has topped league tables for 999 call response times for the past four ...